Why Choose Us?
Frequently Asked Questions
We can absolutely help to arrange fitting for your new Rizi Floorix. Professional independent fitters are able to fit a variety of flooring such as carpet, luxury vinyl tiles, laminate, vinyl flooring, underlay and accessories, anywhere in your home. Whether you want carpet on your stairs or laminate in your living room, they can do it all! Fitting is an additional service that's paid directly to the fitter on the day of installation. Take a look at our fitting guide for more information, or please feel free to ask a member of Team Rizi Floorix in-store and they'll answer any questions you may have regarding our fitting service.
Fitting costs have a number of varying factors such as the type of flooring, the location in which it will be fitted, and the size of the flooring being fitted. Here are the fitting costs:
(This also includes a small fee for arranging the fitting with independent fitters. Minimum fitting costs also apply and rates are slightly higher inside the M25)
Yes! If you need the fitters to move furniture out of your room(s) before fitting new flooring, that can be arranged! In general, it’s best to get as much furniture out of the room as possible. If you've purchased the Delivery & Care Package, then the fitters will remove a reasonable amount of empty furniture from the room. If the furniture that needs to be removed is heavy or large and requires more than one person to lift it, please inform us when you're placing your order so we can make the fitters aware. In some circumstances, we may be able to offer a ‘room clearance’ service; if you require this, please ask in-store for more information on what this service entails. Please note, the fitters are unable to move electrical or plumbed in items.
Once you’ve placed an order with us, we can arrange for a professional independent fitter to take up your old flooring and remove it for you, too. There will be a charge for this uplift and removal service, payable to the fitter on the day of the fitting. The cost for uplifting and removing your old carpet and underlay varies, depending on how much old flooring needs to be removed and how easy it is to remove. We only offer this extra service to customers who’ve ordered new carpet or flooring with us.
We can provide a quotation and order your flooring without a Home Visit if you have your own measurements available. In some circumstances, such as for stairs and landings, we may prefer to send our skilled estimators out to view your home to ensure the future installation is carried out smoothly. Where your choice of flooring is changing to a different type e.g. from carpet to laminate, we would again suggest you book a Home Visit. But if you feel this is unnecessary, we can proceed with the sizes we have been provided.
Don't worry! You'll receive an email the day before reminding you of your fitting date, and on the day of fitting, you'll receive a call from the fitter letting you know when they'll arrive. If you have any questions about your upcoming fitting, please contact your local Rizi Flooring store.
From uplifting and removing your old flooring, to preparing your new subfloor with screed or ply board, the fitters can carry out a range of additional services if required. If you arrange to have your home measured before ordering, we can highlight any additional services you may need and discuss the options available. Many of the independent fitters we use will trim doors, but not all of them do, so please mention this to us if you need this service.
We can arrange to uplift and dispose of your old flooring before laying your new flooring; however, this is an additional service which is added onto the fitting charge. We always advise customers to uplift their own flooring as it can become quite a messy job if you’ve had your flooring down for a long time!
Many of the independent fitters we use offer door trimming as an additional service if it's needed, although they are unable to perform this task on fire doors for safety reasons. If you’re worried your new carpet might not fit with your current doors, please let a member of staff in-store know so we can advise you accordingly.
What did you come here to do today?
Customer Reviews
Sarah Johnson
Outstanding quality
Absolutely love this product! The quality exceeded my expectations and delivery was super fast.
Michael Chen
Highly recommend
Great customer service and the product is exactly as described. Will definitely order again!
Emma Williams
Perfect purchase
This is my third order and I'm never disappointed. Quality is consistently excellent.
James Anderson
Exceptional service
Fast shipping, great packaging, and the product quality is top-notch. Very satisfied!
Olivia Martinez
Love it!
Beautiful product and arrived quickly. Customer service was very helpful with my questions.
David Thompson
Best purchase
Incredible value for money. The quality is outstanding and shipping was incredibly fast.
Sophie Brown
Amazing quality
The attention to detail is impressive. Highly recommend to anyone looking for quality.
Robert Davis
Five stars
Exceeded all expectations. The product is fantastic and delivery was prompt.